For Questions & Orders over Phone
Toll Free : 1800-860-5143
TERMS AND POLICY
All our orders take atleast 24 hours for
delivery, The reason is that we only believe in fresh
quality items and do not pick the ready made items from
vendor, We place the order in advance with the vendor to
ensure the best quality gift is delivered, However We
can do a same day delivery on clients request.
All products are personally chosen and inspected for
quality. We use one of the best suppliers available in
the country, However If you are unsatisfied with the
quality of our items, please contact us with your order number within 3
days after delivery for replacement instructions. No
refund is offered and only replacement will be offered.
We do not
entertain any complaints for food meals like pizza hut,
kfc etc and dunkin donuts as these products
cannot be tasted before delivery nor they offer any
replacement to customers. However all food meals are
prepared on order and normally do not have any
complaints. Any complaints for food meal should be
directly address to the restaurant.
Credit Card billing: We do not use any
third party credit card service for security reasons, We
have our own US bank Merchant account and whatever you
shop at our website is directly billed by our company
and appears as "PAKISTAN
& GIFT COURIER" on
your credit card statement.
Order Cancellation: Order once placed
cannot be cancelled as its booked with suppliers and
courier for the delivery.
Alternative Vendor: On Occasions like Eid
we may use an alternative reputable supplier to complete
order, for e,g Cakes may be purchased from suppliers
like Marriott Hotel or Hob Nob and Mithai maybe
purchased from Abdul Khaliq.
For smaller cities, we only use the best supplier
available in town.
Late Delivery: We always try to
deliver the item on the requested date, however
sometimes we may fail due to late placement of orders,
Incomplete address or no one available at the given
Pending Delivery: No refund will be
issued on pending delivery, if in any case the address
and telephone is incomplete we will contact the customer
by phone or email, No freshness guarantee will be given
for late items or over night purchased items If no response is received
from the customer within 24 hours, we shall
dispose the gift items.
Replacement Policy on Occasions: We reserve the right to
replace your item with something of same value during
occasion Due to high demand or less supplies of some
items, like cake flavors, cake sizes, items in food
basket and pizza flavors
Special Requests: We will try our best to
fulfill the special request of customer, i-e time
delivery ,cake flavors, Pizza Flavors, customize
messages on cake etc. However we cannot guarantee
this special request due to extra work load on certain
normal days Or on occasions like Eid, Ramdhan, Public Holidays and
Holiday Service : Holiday Service is not
available in some small cities, in such case we shall
deliver the gift a day before or next day.
Restrictions of few items on Occasions: We will not be able to
fulfill any order of Food Meals on occasions like Eid,
Mothers Day and Valentines. These items
will be arranged a day earlier or a day later.
Credit Card Verification :
call and verify any order placed using Pakistani credit
cards, If verification is not completed order will be
use authorize-net gateway and all transactions are 100% secured and you
will be billed directly by "Pakistan Gift" and not by some
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